Shipping Policy

Shipping Policy

1. Shipping Coverage

Domestic Shipping: We deliver to all major cities and towns across India. Pin code verification is available at checkout. Remote locations may require additional delivery time. Certain restricted areas may not be serviceable.

International Shipping: We are happy to offer international shipping to customers worldwide. Our goal is to deliver your order as quickly and efficiently as possible, no matter where you are.

2. Shipping Methods

Standard Delivery: Delivery within 5–7 business days. Available across all serviceable locations.

3. Shipping Partners

We work with reputed courier partners, including:

  • Aramex
  • DHL
  • Blue Dart
  • DTDC

4. Order Processing

Processing Time: Orders are processed within 24 hours of placement. Order confirmation is sent via email. Bulk orders may require additional processing time.

Order Tracking: A tracking number is provided via email. Customer service assistance is available for tracking queries.

5. Delivery Guidelines

Delivery Attempts: A maximum of 3 delivery attempts will be made. Delivery reattempts are scheduled within 24 hours. Customers will be notified before each delivery attempt. Orders returned to the seller after 3 failed attempts may incur reshipping fees. Refunds will be processed for the product price, excluding initial shipping charges.

Delivery Verification: Valid ID proof may be required for specific items. Digital signature capture is required at delivery. Unattended delivery is not permitted.

6. Special Cases

Bulk Orders: Special shipping arrangements are available for bulk orders. Custom delivery timelines can be discussed with our team. Additional handling charges may apply.

7. Shipping Restrictions

Weather Conditions: Delivery times may be affected during severe weather conditions, natural disasters, or local disturbances. In such cases, orders will be rescheduled, and customers will be notified with updated timelines.

8. Lost or Damaged Shipments

Lost Packages: Investigations are initiated within 24 hours of receiving a complaint. Regular updates will be provided to the customer. Refunds or resolutions are provided within 15 business days for eligible cases, including the full product and shipping cost.

Damaged Packages: Refuse delivery if external damage is visible. Report damage within 24 hours of delivery with photo documentation. Replacement or refunds are processed after an investigation.

9. Holiday Shipping

Peak Seasons: Processing times may be extended during festivals and peak seasons. We recommend additional delivery buffer time during these periods. Customers will be notified of any delays.

Business Hours: Order processing: Monday to Sunday, 9 AM to 6 PM IST. Customer service is available: Monday to Saturday, 9 AM to 8 PM IST.

10. Environmental Commitment

Packaging: We use eco-friendly packaging materials with minimal plastic usage. Packaging materials are made from recycled sources where possible. We ensure right-sized packaging to reduce waste.

11. Communication

Customers receive:

  • Order confirmation emails
  • Shipping confirmations with tracking details
  • Delivery attempt notifications
  • Delivery completion confirmations

12. Customer Support

Email: customercareproductcenter@gmail.com
Phone: +91 939 227 7389
Response time: Within 4 business hours during operational hours.

13. Policy Updates

This policy is subject to change. Updates will be posted on our website. Customers will be notified via email for significant changes at least 7 days in advance. Continued use of our services implies acceptance of the updated policy.

For more information, contact us at customercareproductcenter@gmail.com
Empowering Movement
Product Story

About Us

Transforming lives through natural, consistent joint care grounded in Ayurveda. We bridge ancient wisdom with modern mobility.

Our Mission

Empowering Movement with Gentle, Daily Care

Our Mission is to provide natural, effective solutions for those struggling with joint pain, helping you regain flexibility and comfort.

We offer premium Ayurvedic oils, formulated using traditional herbs and ingredients, to help alleviate joint discomfort and promote recovery. These oils not only relieve pain but also work to strengthen your joints, muscles, and bones, ensuring long-term health benefits.

10K+
Customers
100%
Natural
15+
Years Exp.
24/7
Support

Why People Choose It

Designed to support everyday comfort with a simple, consistent routine.

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Comfort Support

Targets everyday joint and muscle discomfort with a soothing massage routine.

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Ease of Use

Simple 3-step routine fits morning or bedtime habits seamlessly.

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Lifestyle Friendly

Pairs perfectly with stretching, hydration, and light daily movement.

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For Many Lifestyles

Suitable for working professionals, seniors, and active individuals.

What's Inside

Thoughtful Ingredients, Traditional Inspiration

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Sesame Oil Base

Carrier oil traditionally used in massage routines.

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Herbal Extracts

Selected botanicals blended per Ayurvedic tradition.

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Natural Aroma

Mild fragrance designed for a calming experience.

info How It Works

1

Warmth & Glide

A light warm-up massage helps improve spread and comfort.

2

Target & Soothe

Apply on knees, shoulders, or back as part of a daily ritual.

3

Consistency

Use regularly to support ongoing comfort alongside healthy habits.

How to Use

A simple routine for daily comfort and care.

1

Apply a small amount to the targeted area 2-3 times daily.

2

Massage in circular motions for 3-5 minutes until fully absorbed.

3

Wash hands after use and avoid contact with sensitive areas.

External use only; results vary by individual.

Make Comfort Part of the Daily Routine

Explore details, ingredients, and usage to see how Dr. Alco Free fits into your personal wellness plan.